juankada Frequently Asked Questions

Registering at juankada takes about two minutes. Click the Register button on the homepage, fill in your full legal name, date of birth, mobile number, and email address, then set a password. You must be at least 21 years old to register. Once submitted, a verification code is sent to your mobile number to confirm your account.

juankada requires a valid Philippine government-issued photo ID — such as a passport, driver's license, SSS/UMID card, or PhilSys National ID — before your first withdrawal is processed. In some cases, a proof of address (recent utility bill or bank statement) may also be requested. KYC is a PAGCOR regulatory requirement and protects all players on the platform.

No. juankada strictly enforces a one-account-per-person policy. Operating multiple accounts is a violation of the Terms and Conditions and will result in all associated accounts being suspended and balances withheld pending investigation. If you have accidentally created a duplicate account, contact support immediately to have it merged or closed.

On the juankada Login page, click the 'Forgot Password' link and enter the email address or mobile number registered to your account. A reset link or OTP will be sent to you. Follow the instructions to set a new password. If you no longer have access to your registered email or phone, contact the juankada support team directly for assisted account recovery.

You can request permanent account closure by contacting juankada support. Before closure, any remaining real-money balance will be refunded to your verified withdrawal method. Bonus balances are forfeited upon closure. If you are closing your account for responsible gaming reasons, juankada recommends using the self-exclusion tool, which blocks re-registration for the exclusion period.

The minimum deposit on juankada is ₱100 (Philippine Peso). This applies across all supported payment methods including GCash, PayMaya, BPI, BDO, and Metrobank online transfers. There is no maximum deposit limit enforced at the platform level, though individual payment providers may impose their own transaction caps.

In your juankada wallet, select 'Deposit', choose GCash as your payment method, and enter the amount you wish to deposit (minimum ₱100). You will be redirected to the GCash payment screen or shown a QR code to scan with your GCash app. Once the payment is confirmed on the GCash side, your juankada wallet is credited instantly — typically within 30 seconds to 2 minutes.

Yes. PayMaya (now Maya) is one of juankada's primary supported deposit and withdrawal methods. The process mirrors GCash — select PayMaya from the deposit menu, enter your amount, and complete the transaction through the Maya app or linked card. Deposits via Maya are credited to your juankada wallet in real time during normal operating hours.

For KYC-verified juankada accounts, GCash withdrawals are typically processed within 5 to 30 minutes. Occasionally, during peak hours or when additional verification is triggered, processing may take up to 2 hours. Bank transfer withdrawals to BPI, BDO, or Metrobank may take up to one business day. juankada does not charge withdrawal fees on standard transactions.

The minimum withdrawal amount on juankada is ₱200. This applies to all withdrawal methods including GCash, PayMaya, and bank transfers. Withdrawals below ₱200 cannot be processed. There is no daily withdrawal limit for standard verified accounts, though juankada reserves the right to request additional verification for unusually large or frequent withdrawal requests.

juankada does not charge platform-side fees on standard deposits or withdrawals. However, your payment provider (GCash, Maya, BPI, BDO, or Metrobank) may apply their own transaction fees or currency conversion charges depending on your account type and the transaction amount. Always check your e-wallet or banking app for any applicable provider fees before transacting.

juankada offers a wide range of games including online slots (JILI slots, Pragmatic Play, and others), live dealer casino tables (baccarat, roulette, blackjack, dragon tiger), bingo, dice games, fishing games like 3 Gods Fishing, sabong (online cockfighting), and sports betting covering PBA, NBA, UFC, football, and boxing — all in one platform.

All slot and RNG-based games on juankada use certified Random Number Generator technology from licensed third-party game providers. RTP (Return to Player) percentages are published in each game's information panel. Live dealer games are streamed from studios operated by internationally certified providers. juankada operates under PAGCOR authorization, which includes regular audits of gaming integrity.

Yes — juankada is fully optimized for mobile play. The platform is accessible via any modern mobile browser on Android or iOS without needing to download a separate app. All games, the juankada wallet, deposit and withdrawal functions, and customer support are fully functional on mobile. juankada is designed mobile-first, making it ideal for players in Manila, Cebu, Davao, and across the Philippines.

RTP (Return to Player) varies by game title. Most JILI and Pragmatic Play slots on juankada have RTPs ranging from 96% to 98%. The RTP for each game is published in the game's detail panel — tap the 'i' or 'info' icon before or during gameplay. RTP is a long-term statistical average and does not guarantee specific outcomes in any individual session.

juankada regularly offers welcome bonuses for new registered players, which may include a deposit match bonus, free spins on selected slot games, or a combination of both. Specific bonus amounts and terms vary and are displayed on the juankada promotions page at the time of your registration. All bonuses are subject to wagering requirements before bonus funds can be withdrawn.

A wagering requirement (also called a rollover or playthrough) is the number of times you must bet your bonus amount before it can be withdrawn as real money. For example, a ₱500 bonus with a 20x wagering requirement means you must place a total of ₱10,000 in wagers before the bonus converts to withdrawable cash. Not all games contribute equally — slots typically count 100%, while table games may count less. Check the specific bonus terms on juankada for exact figures.

Yes. All juankada bonuses have an expiry date, which is stated in the specific bonus terms at the time of the offer. Typically, welcome bonuses and free spins must be used within 7 to 30 days of being credited. Unmet wagering requirements and unused bonus funds are automatically forfeited when the bonus expiry date passes. Always read the individual bonus terms before claiming.

juankada offers ongoing promotions and rewards for active players, including reload bonuses, cashback offers, and exclusive VIP perks for high-volume players. VIP benefits may include higher withdrawal limits, dedicated account managers, faster KYC processing, and priority customer support. Details of the current juankada loyalty programme are available in the promotions section of the platform.

juankada operates under PAGCOR (Philippine Amusement and Gaming Corporation) authorization. PAGCOR is the Philippine government agency responsible for licensing, regulating, and supervising all legal gambling operations in the Philippines. Playing on a PAGCOR-authorized platform like juankada means your funds, personal data, and gameplay are subject to regulatory oversight and consumer protection standards set by the Philippine government.

The minimum age to register and play on juankada is 21 years old. This is a mandatory requirement under PAGCOR regulations and Philippine law governing online casino gaming. juankada enforces age verification for all accounts. Anyone found to be under 21 will have their account immediately suspended and any funds returned. juankada does not knowingly permit underage gambling under any circumstances.

Self-exclusion on juankada allows you to voluntarily block your own access to the platform for a set period — options include 6 months, 1 year, 3 years, or permanent exclusion. During exclusion, your account is suspended, you cannot create new accounts, and all marketing communications are stopped. To activate self-exclusion, contact juankada support. This tool is free, instant, and no reason is required.

juankada provides a full suite of responsible gaming tools accessible from your account settings: deposit limits (daily, weekly, monthly), loss limits, session time limits, cooling-off periods (24 hours to 6 weeks), and self-exclusion. Players can also opt out of all marketing communications at any time. For more information, visit the juankada Responsible Gaming page.

juankada offers 24/7 Filipino-first customer support via live chat on the platform and by email at support@juankada.asia. The support team can assist with account issues, payment inquiries, bonus questions, responsible gaming tool activation, and general platform queries. For responsible gaming emergencies such as self-exclusion requests, the support team prioritizes these interactions and can action them immediately.